Service Commitment

to buy Shanghai Shenman dynamic balancing machine factory equipment, the company provides door-to-door technical personnel for free debugging and free training balancing machine operators;

products is one year. During this period, if maintenance is needed, the technicians will be in place on time within 24 hours in the city and 72 hours outside the city.

Pre-sales service: Before signing the contract, the company provides customers with various production process plans, and provides corresponding technical consultation, sample samples, equipment selection and other services.

Installation and commissioning: According to the contract, our company will ship the equipment to the domestic installation location designated by the user for free within the specified time, and send a technical service engineer to install it on site. Under the condition that the user has basic spare parts for installation and debugging, the technical service engineer will complete the installation and debugging of the machine for the user to try out within 1-2 days, and ensure that the installation and debugging site environment is neat, clean and orderly.

After-sales training: The company provides free technical training. After installation and commissioning, the buyer's operators shall be provided with technical training at the buyer's site or the seller's domestic training and maintenance department until the operators basically use the equipment normally.

Service Items

balancing machine accessories supply

Our factory is a well-known balance testing equipment manufacturer and supplier in the country. It has long supplied various balancing machines and other optional accessories to the buyer at preferential prices, and has a dedicated person responsible for installation and maintenance.

Workpiece Balancing Services

Division I provide workpiece balance correction services. If you have a small batch of workpieces to do a dynamic balancing machine, or want to do a balancing experiment, welcome to contact us. The workpiece balance is charged according to the rotor size, balance accuracy, weight removal method and other balance difficulty, and the price can be determined through negotiation between the two parties.

Balancing Machine

we also provide to undertake the transformation of various balancing machines and life-long maintenance services. If some parts (such as the electrical measuring part) can not be repaired, or the failure rate is very high for many years, or the original function can not meet your requirements, and you want to update the new products to add new functions, you need to carry out the transformation project of the balancing machine, and you can choose to transform the electrical measuring system according to the user.

Product Maintenance and Repair

All products purchased by our company are entitled to one year's free warranty service. The warranty service includes on-site debugging and training services to customers. In addition to human factors and force majeure, we are responsible for lifelong maintenance services after the warranty period. However, some maintenance fees and parts purchase fees are relatively levied. In addition to the products produced by our company, we can undertake the maintenance of dynamic balancing machines from major manufacturers. Our company has maintenance personnel with more than 20 years of experience.

Post-Warranty Service

our company implements the lifelong responsibility system for the equipment, our service to the equipment beyond the warranty period will, as always, carry out on-site maintenance in a timely manner. Only cost and basic service fee are charged for damaged components.

Dynamic Balance Technical Consultation

examples to explain the operation, simple and clear, so that customers can master the use of our products in the shortest time. For all kinds of problems such as the operation method and knowledge of the balancing machine, our company provides free technical consultation services, which can be carried out by telephone, WeChat, Internet, mail, mail and so on. Welcome to call the balance machine contact number 021-56880124

Shenman dynamic balancing machine factory after-sales service commitment: to provide users with timely, rapid, high-quality service.

Shanghai Shenman Dynamic Balancing Machine Factory is responsible for equipment commissioning, training and final acceptance of equipment installation site.

As a precision measuring equipment, the balancing machine has strict requirements on the environment and installation. In order to ensure the normal use of the balancing machine, please do not move the machine at will.

The buyer shall provide timely and detailed fault information when the balancing machine fails, and the seller shall respond within 4 hours after receiving the relevant fault information, including oral guidance for troubleshooting and other measures. If the fault cannot be eliminated, the seller's personnel will set out to solve the problem on site within 48 hours.

The warranty of the machine is one year from the date of receipt, during which the seller shall bear the cost of replacement and maintenance labor travel due to non-human factors. After the warranty period, the seller provides a lifetime maintenance service for the machine, charging travel and labor costs.